Our Return Policy

At [SweetPace], your satisfaction is our priority. We stand behind the quality of our products and offer a 14-day return window for your peace of mind.

Conditions for Returns:

You may return any product within 14 days of receiving it.

Items must be unused, in their original packaging, and in the same condition as when received.

Proof of purchase (e.g., receipt or order confirmation) is required.

How to Initiate a Return:

Contact our customer service team at [email/phone].

Provide your order details and reason for return.

We will guide you through the return process and provide any necessary instructions.

Please email us with these details at contact@support.sweetpace.us

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [X] business days to your original payment method.
Should you have any questions, please don’t hesitate to reach out to us at [Customer Service Contact Info]. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.sweetpace.us. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.